Format: Live instructor-led online training via Zoom / Microsoft Teams

Core Humanitarian Standard (CHS) Training Course

Course Overview

The Core Humanitarian Standard (CHS) Training Course is designed to equip humanitarian professionals, development practitioners, project managers, Monitoring, Evaluation, Accountability and Learning (MEAL) specialists, quality assurance officers, donor-funded project teams, government officials, humanitarian coordinators, NGO staff, UN agency personnel, civil society organizations, and organizational leaders with the knowledge, practical skills, and internationally recognized best practices required to implement the Core Humanitarian Standard on Quality and Accountability (CHS) across humanitarian and development programs. The course provides comprehensive training on humanitarian quality management, accountability, people-centered programming, organizational effectiveness, safeguarding, Accountability to Affected Populations (AAP), risk management, humanitarian principles, protection mainstreaming, complaint and feedback mechanisms, continuous improvement, donor compliance, humanitarian governance, and quality assurance systems. Participants will gain practical competencies for strengthening humanitarian accountability, improving service quality, enhancing beneficiary participation, promoting transparency, and ensuring compliance with international humanitarian standards.

Participants will develop practical skills in applying the Nine Commitments of the Core Humanitarian Standard, organizational self-assessment, quality assurance frameworks, accountability systems, community engagement, stakeholder participation, humanitarian leadership, ethical decision-making, complaint response mechanisms, safeguarding, Protection from Sexual Exploitation and Abuse (PSEA), humanitarian information management, digital accountability platforms, Artificial Intelligence (AI) for humanitarian quality management, Geographic Information Systems (GIS), KoboToolbox and ODK mobile data collection, Microsoft Excel reporting, Power BI dashboards, monitoring systems, organizational learning, and continuous quality improvement. Practical exercises, simulation workshops, organizational assessments, compliance reviews, field-based case studies, and group assignments enable participants to strengthen institutional capacity while delivering accountable, effective, and people-centered humanitarian assistance.

The course aligns with globally recognized humanitarian standards and frameworks including the Core Humanitarian Standard (CHS), Sphere Humanitarian Standards, Inter-Agency Standing Committee (IASC) Guidelines, Humanitarian Accountability Frameworks, Results-Based Management (RBM), OECD DAC Evaluation Criteria, Sustainable Development Goals (SDGs), International Humanitarian Law (IHL), Protection Mainstreaming Principles, Safeguarding Standards, Do No Harm Principles, Risk Management Frameworks, and internationally accepted organizational governance practices. Participants will learn how to integrate accountability, quality assurance, digital innovation, organizational learning, ethical leadership, localization, gender equality, disability inclusion, and evidence-based decision-making into humanitarian operations to strengthen organizational performance and donor confidence.

Upon successful completion of the course, participants will be able to implement CHS commitments effectively, establish accountability systems, strengthen community engagement, improve complaint handling mechanisms, conduct organizational quality assessments, integrate AI and digital technologies into humanitarian quality management, improve donor compliance, enhance humanitarian leadership, strengthen organizational governance, and build resilient humanitarian organizations that consistently deliver high-quality, accountable, inclusive, and people-centered humanitarian assistance.

Course Objectives

1. Understand the principles and commitments of the Core Humanitarian Standard (CHS).
2. Strengthen humanitarian quality assurance and accountability systems.
3. Improve Accountability to Affected Populations (AAP) implementation.
4. Develop effective complaint and feedback mechanisms.
5. Integrate humanitarian quality management into organizational systems.
6. Apply monitoring, evaluation, accountability, and learning (MEAL) within CHS implementation.
7. Utilize AI, GIS, Power BI, and digital platforms for humanitarian accountability.
8. Strengthen safeguarding, protection mainstreaming, and ethical humanitarian programming.
9. Improve donor compliance, governance, and organizational learning.
10. Develop sustainable CHS implementation strategies that enhance humanitarian quality and organizational effectiveness.

Organization Benefits

1. Strengthens organizational compliance with international humanitarian standards.
2. Improves accountability to affected populations.
3. Enhances humanitarian service quality and operational effectiveness.
4. Strengthens donor confidence and funding compliance.
5. Improves organizational governance and transparency.
6. Enhances safeguarding and protection systems.
7. Strengthens monitoring, evaluation, and quality assurance processes.
8. Promotes continuous organizational learning and innovation.
9. Improves stakeholder engagement and community participation.
10. Builds resilient organizations capable of delivering high-quality humanitarian assistance.

Target Participants

This course is designed for humanitarian program managers, project managers, MEAL officers, quality assurance officers, accountability specialists, humanitarian coordinators, NGO professionals, UN agency personnel, government disaster management officials, donor-funded project staff, organizational leaders, safeguarding officers, compliance managers, monitoring and evaluation specialists, humanitarian information management officers, consultants, researchers, civil society organizations, development practitioners, and professionals responsible for humanitarian quality, accountability, governance, and organizational performance.

Course Outline

Module 1: Introduction to the Core Humanitarian Standard (CHS)

• Principles and foundations of the Core Humanitarian Standard
• The Nine CHS Commitments
• Humanitarian principles and ethics
• Accountability frameworks
• Humanitarian quality management
• International humanitarian standards

General Case Study: Assessing humanitarian program quality using the Nine Commitments of the Core Humanitarian Standard following a large-scale emergency response.

Module 2: Accountability to Affected Populations and Community Engagement

• Accountability to Affected Populations (AAP)
• Community participation and engagement
• Complaint and feedback mechanisms
• Communication with affected communities
• Inclusion, gender, and disability mainstreaming
• Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA)

General Case Study: Designing an effective community feedback and complaint mechanism that strengthens accountability, transparency, and beneficiary trust during humanitarian operations.

Module 3: Monitoring, Quality Assurance, and Digital Accountability Systems

• Monitoring, Evaluation, Accountability and Learning (MEAL)
• Humanitarian quality assurance systems
• Artificial Intelligence for quality management
• Geographic Information Systems (GIS)
• KoboToolbox and ODK mobile data collection
• Microsoft Excel and Power BI accountability dashboards

General Case Study: Developing a digital humanitarian accountability system integrating AI, GIS, mobile data collection, and Power BI dashboards to improve organizational quality monitoring and reporting.

Module 4: Organizational Governance and Continuous Improvement

• Organizational governance
• Risk management and compliance
• Organizational self-assessment
• Internal audits and quality reviews
• Donor compliance
• Continuous organizational improvement

General Case Study: Conducting an organizational CHS self-assessment to identify quality gaps and develop an institutional improvement plan.

Module 5: Leadership, Ethics, and Humanitarian Quality Management

• Humanitarian leadership
• Ethical decision-making
• Stakeholder coordination
• Conflict-sensitive programming
• Humanitarian diplomacy
• Knowledge management and organizational learning

General Case Study: Strengthening leadership and ethical decision-making during complex humanitarian operations while maintaining accountability and humanitarian principles.

Module 6: Strategic CHS Implementation and Future Innovations

• Developing CHS implementation strategies
• Digital transformation in humanitarian quality management
• Artificial Intelligence for humanitarian accountability
• Innovation in humanitarian programming
• Organizational resilience
• Future trends in humanitarian quality and accountability

General Case Study: Developing a comprehensive organizational CHS implementation framework integrating accountability systems, AI-enabled quality monitoring, safeguarding, donor compliance, organizational governance, community participation, and continuous learning to improve humanitarian effectiveness and sustainable organizational performance.

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.