Introduction:

 Conflict is an inherent part of corporate organizations, and effective conflict management is crucial for maintaining a productive and harmonious work environment. This comprehensive five-day course on conflict management in a corporate organization is designed to equip participants with the knowledge, skills, and strategies necessary to effectively handle conflicts and promote positive outcomes.

Course Objectives:

1. Understand the nature and dynamics of conflicts within corporate organizations.
2. Develop skills to identify and analyze different types of conflicts.
3. Learn effective communication and interpersonal skills for conflict resolution.
4. Acquire strategies for preventing and de-escalating conflicts.
5. Enhance negotiation skills to reach mutually beneficial solutions.
6. Master techniques for managing emotions and fostering empathy in conflict situations.
7. Gain cultural sensitivity and cross-cultural communication skills for conflict resolution in diverse workplaces.
8. Learn mediation and facilitation techniques to assist in resolving conflicts.
9. Develop conflict resolution policies and procedures for implementation in the organization.
10. Practice applying conflict management strategies through case studies and practical exercises.

Organization Benefits:

By participating in this conflict management course, organizations can expect the following benefits:

1. Improved communication and collaboration among employees.
2. Reduced conflicts and enhanced conflict resolution capabilities.
3. Increased productivity and efficiency due to effective conflict management.
4. Strengthened relationships and teamwork among employees and departments.
5. Enhanced employee satisfaction and morale.
6. Minimized negative impacts of conflicts on productivity and organizational culture.
7. Development of a conflict-resilient organizational culture.

Who Should Attend:

This course is ideal for professionals at all levels within corporate organizations who are involved in conflict management or wish to enhance their conflict resolution skills. It is suitable for managers, team leaders, supervisors, HR professionals, project managers, and anyone interested in promoting a positive work environment through effective conflict management.

Duration: 5 Days

Course Outline: Module 1: Introduction to Conflict Management

• Understanding conflicts in corporate organizations
• Conflict management approaches and models
• Conflict resolution vs. conflict transformation

Module 2: Conflict Analysis and Diagnosis

• Types and sources of conflicts
• Analyzing conflict dynamics
• Conflict diagnosis techniques

Module 3: Effective Communication for Conflict Resolution

• Communication barriers in conflicts
• Active listening and assertive communication
• Nonviolent communication techniques

Module 4: Strategies for Conflict Prevention and De-escalation

• Proactive conflict prevention strategies
• Early intervention techniques
• De-escalation tactics and crisis management

Module 5: Negotiation and Persuasion in Conflict Resolution

• Principles of negotiation
• Integrative and distributive negotiation strategies
• Overcoming resistance and persuasive communication

Module 6: Emotional Intelligence in Conflict Management

• Emotional intelligence competencies
• Emotional self-awareness and self-regulation
• Empathy and managing emotions in conflicts

Module 7: Cross-Cultural Conflict Management

• Cultural diversity and its impact on conflicts
• Cross-cultural communication skills
• Resolving conflicts in multicultural teams

Module 8: Mediation and Facilitation Skills

• Mediation process and techniques
• Facilitation skills for conflict resolution
• Neutral role of mediators and facilitators

Module 9: Implementing Conflict Resolution Policies and Procedures

• Developing effective conflict resolution policies
• Designing a conflict resolution process
• Training employees on conflict management

Module 10: Ethical Considerations in Conflict Management

• Ethical issues in conflict resolution
• Maintaining confidentiality and neutrality
• Addressing power imbalances and fairness

Module 11: Managing Virtual and Remote Conflicts

• Challenges of conflict management in virtual teams
• Effective communication and conflict resolution in remote settings
• Tools and techniques for virtual conflict resolution

Module 12: Resilience and Learning from Conflict

• Building resilience in the face of conflicts
• Learning opportunities and growth through conflicts
• Conflict resolution post-analysis and continuous improvement

Module 13: Case Studies in Conflict Management

• Analyzing real-world conflict scenarios
• Applying conflict management strategies to case studies
• Lessons learned and best practices

Module 14: Practical Exercises and Role-plays

• Simulated conflict resolution scenarios
• Role-playing exercises for conflict management skills
• Feedback and reflection on practical applications

Module 15: Final Assessment and Action Plan

• Assessment of participants' knowledge and skills
• Developing an individual action plan for applying conflict management techniques in the workplace

General Notes

·         All our courses can be Tailor-made to participants' needs

·         The participant must be conversant in English

·         Presentations are well-guided, practical exercises, web-based tutorials, and group work. Our facilitators are experts with more than 10 years of experience.

·         Upon completion of training the participant will be issued with a Foscore development center certificate (FDC-K)

·         Training will be done at the Foscore development center (FDC-K) centers. We also offer inhouse and online training on the client schedule

·         Course duration is flexible and the contents can be modified to fit any number of days.

·         The course fee for onsite training includes facilitation training materials, 2 coffee breaks, a buffet lunch, and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance, and other personal expenses.

·         Accommodation, pickup, freight booking, and Visa processing arrangement, are done on request, at discounted prices.

·         Tablet and Laptops are provided to participants on request as an add-on cost to the training fee.

·         One-year free Consultation and Coaching provided after the course.

·         Register as a group of more than two and enjoy a discount of (10% to 50%)

·         Payment should be done before commence of the training or as agreed by the parties, to the FOSCORE DEVELOPMENT CENTER account, so as to enable us to prepare better for you.

·         For any inquiries reach us at training@fdc-k.org or +254712260031

·         Website:www.fdc-k.org