Course Overview

What are Interpersonal Skills in Leadership? Interpersonal skills are the skills needed to effectively communicate, interact, and work with individuals and groups. Those with good interpersonal skills are strong verbal and non-verbal communicators and are commonly considered to be “good with people”.

Communication and people skills are critical necessities for good leaders.  Communication is significant; however, effective social skills is critical in relationships, especially in the workplace. In the corporate world, these skills and abilities are also referred to as interpersonal skills.

These skills assist people to communicate and relate with each other. When we mention people skills or soft skills, we are referring to Interpersonal skills. Effective leadership skills are used when your people and communication skills are incorporated to engender organizational synergy.

How can Managers improve Interpersonal Skills? Effective interpersonal communication sets the groundwork and foundation for an efficient organization. Interpersonal skills are the traits and manners we display while interacting with other individuals. Strong interpersonal skills involve the capability to collaborate with colleagues to solve tough problems and establish a good working relationship within the office. This is the key indicator of a successful working environment.

If individuals do not have the appropriate interpersonal or people skills or lack the training of these skills, it might lead to differences between colleagues or managers. Interpersonal communication is the manner where information, opinions, and emotions are exchanged between people through various verbal or non-verbal techniques.

This course will consequently succinctly equip you with the ability to develop leadership, communication, and interpersonal skills to inspire others and a clear ability to cultivate a vision for your subordinates.

Course Objectives

Upon completing this Leadership, Communication, and Interpersonal Skills Training Course for Managers, participants will be able to:

• Learn how to remain a consistent inspiration to your subordinates by cultivating high-performance standards thus entrenching the organizational mission, vision and values in their respective organizations
• It will also encourage insight into maintaining effective interpersonal, communication and leadership skills in your organization
• Discover how to assimilate and entrench interpersonal, communication and leadership qualities, characteristics, attributes and traits into the organizational value system thus engendering the cultivation of a mutually consensual employee-driven value system into the organizational culture
• Learn and practice how to consistently and constructively sustain the development of communication, interpersonal and leadership skills to ensure the delivery of your organization’s primary objectives
• Recognize how to spot and avoid common errors when reviewing existing initiatives to develop leadership, communication, and interpersonal competence in your organization
• Acquire an understanding of the principles, procedure, and protocol pertaining to the development of leadership, communication, and interpersonal skills including its potential and impact
• Display knowledge and understanding of the main sources of the development of leadership, communication, and interpersonal skills and how it is used to streamline organizational efficiency and simultaneously optimize value extraction
• Understand the practical impact of developing leadership, communication and interpersonal skills in your organization

Who Should Attend?

This Leadership, Communication and Interpersonal Skills Training Course for Managers would be best suited for:

• CEO’s
• All individuals whose responsibilities include the development and entrenchment of leadership, communication, and interpersonal skills as well as organizational leadership for the improvement of broader organizational strategic objectives

Course Outline

MODULE 1: INTERPERSONAL COMMUNICATION AND PEOPLE SKILLS

• Basics and Science of Interpersonal Skills and Interpersonal Communication
• The Core Ethical Principles of Interpersonal Communication
• Developing and working with relationships
• Face to face communication
• Harnessing and recognizing behaviour
• Avoiding conflict

MODULE 2: LEADERSHIP IN INTERPERSONAL COMMUNICATION

• Active Listening
• Listening to Understand
• Feedback
• Trust and honesty
• Selflessness
• Self-awareness
• Compassion and Empathy

MODULE 3: COMMUNICATION AND INTERPERSONAL SKILLS

• Communicating and working with groups
• Individual Communication
• Personal and Professional Communication
• Developing strong interpersonal skills
• Relationship building
• Communication with inter-dependent individuals
• Verbal and non-verbal communication

MODULE 4: INTERPERSONAL SKILLS AND PEOPLE SKILLS

• Confidence and Expertise
• Meaningful Impetus
• Influence and Inspiration
• Expanding Personal Productivity
• Growing your influence and impact
• Identifying and establishing Opportunities to expand
• Keys to successful influence
• Strategic planning, personality development, and focus
• Beliefs, Traditions, Characteristics, Traits, Aptitude, Values, Culture, Attitudes, and Behaviour

MODULE 5: NEGATION OF EFFECTIVE COMMUNICATION

• Obstructions to effective communication
• Communicating assertively
• Positive perception and character conveyance
• Giving and accepting feedback
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations
• Effective interpersonal communication

MODULE 6: COLLABORATIVE COMMUNICATION  

• Comprehending Team Dynamics
• Uniting and synergizing team effort
• Impactful collaborative decision making
• Capitalizing on styles, personalities, and strengths
• Elements for Developing high performing teams
• Effective Teambuilding Techniques

MODULE 7: INTERPERSONAL SKILLS IN PEOPLE MANAGEMENT   

• Communicating Change and Change management
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolution
• Importance and Value for constructive feedback and positive criticism

 General Notes

 ·         All our courses can be Tailor-made to participants' needs

·         The participant must be conversant in English

·         Presentations are well-guided, practical exercises, web-based tutorials, and group work. Our facilitators are experts with more than 10 years of experience.

·         Upon completion of training the participant will be issued with a Foscore development center certificate (FDC-K)

·         Training will be done at the Foscore development center (FDC-K) centers. We also offer inhouse and online training on the client schedule

·         Course duration is flexible and the contents can be modified to fit any number of days.

·         The course fee for onsite training includes facilitation training materials, 2 coffee breaks, a buffet lunch, and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance, and other personal expenses.

·         Accommodation, pickup, freight booking, and Visa processing arrangement, are done on request, at discounted prices.

·         Tablet and Laptops are provided to participants on request as an add-on cost to the training fee.

·         One-year free Consultation and Coaching provided after the course.

·         Register as a group of more than two and enjoy a discount of (10% to 50%)

·         Payment should be done before commence of the training or as agreed by the parties, to the FOSCORE DEVELOPMENT CENTER account, so as to enable us to prepare better for you.

·         For any inquiries reach us at training@fdc-k.org or +254712260031

·         Website:www.fdc-k.org