Format: Live instructor-led online training via Zoom / Microsoft Teams

Community Health Volunteers Management Training Course

Course Overview

The Community Health Volunteers Management Training Course is designed to equip health professionals, community health supervisors, program managers, government agencies, non-governmental organizations (NGOs), humanitarian organizations, and development practitioners with the knowledge and practical skills required to effectively recruit, train, supervise, motivate, coordinate, and retain Community Health Volunteers (CHVs). Community Health Volunteers are essential in strengthening primary healthcare systems, improving disease prevention, promoting health education, supporting maternal and child health, responding to public health emergencies, enhancing community surveillance, and advancing universal health coverage. This course provides comprehensive knowledge on community health systems, volunteer management, leadership, performance improvement, supportive supervision, digital health tools, monitoring and evaluation, and evidence-based decision-making to improve the quality and sustainability of community health services.

Participants will develop practical competencies in workforce planning, volunteer recruitment and selection, competency-based training, supportive supervision, mentorship, performance management, community mobilization, health promotion, behavior change communication, referral systems, health information management, and community engagement. The course emphasizes the integration of Community Health Volunteers into national health systems, primary healthcare strategies, disease surveillance, immunization programs, nutrition initiatives, water, sanitation and hygiene (WASH), maternal and newborn health, mental health, non-communicable diseases, and emergency preparedness. Through practical exercises, role-playing, simulations, collaborative learning, and real-world case studies, participants will learn how to establish high-performing community health volunteer programs that deliver measurable public health outcomes.

The course also explores emerging topics including digital community health, mobile health (mHealth), community-based surveillance, outbreak preparedness and response, quality improvement, data-driven decision-making, volunteer motivation and retention, leadership development, gender-responsive community health programming, safeguarding, health financing, and partnerships with local governments and communities. Participants will gain practical skills in developing volunteer management policies, monitoring performance indicators, strengthening accountability mechanisms, promoting ethical conduct, and ensuring continuous learning and professional development among Community Health Volunteers. The training aligns with international public health standards, primary healthcare strategies, and Sustainable Development Goals (SDGs) to strengthen resilient and inclusive health systems.

Upon successful completion of the course, participants will possess the expertise to establish, manage, supervise, monitor, and evaluate Community Health Volunteer programs that improve health service delivery, strengthen community participation, enhance disease prevention, and promote sustainable community health outcomes. Organizations will benefit from improved workforce performance, enhanced community trust, stronger primary healthcare systems, increased service coverage, improved health information systems, strengthened emergency preparedness, enhanced donor confidence, and sustainable community health programs that improve population health and resilience.

Course Objectives

1. Understand the principles and roles of Community Health Volunteers within primary healthcare systems.
2. Develop effective recruitment, selection, and onboarding strategies for Community Health Volunteers.
3. Strengthen volunteer supervision, mentorship, and performance management systems.
4. Improve community health promotion, disease prevention, and health education initiatives.
5. Enhance community-based disease surveillance and referral systems.
6. Integrate digital health technologies into Community Health Volunteer management.
7. Develop monitoring, evaluation, and reporting frameworks for community health programs.
8. Promote volunteer motivation, retention, safeguarding, and ethical practice.
9. Strengthen partnerships between communities, health facilities, and government agencies.
10. Build sustainable Community Health Volunteer programs that improve health outcomes.

Organization Benefits

1. Strengthens community-based healthcare service delivery.
2. Improves recruitment, supervision, and retention of Community Health Volunteers.
3. Enhances disease surveillance and early outbreak detection.
4. Strengthens health promotion and preventive healthcare interventions.
5. Improves quality of community health services.
6. Enhances monitoring, evaluation, and reporting systems.
7. Strengthens community trust and participation.
8. Improves emergency preparedness and public health response.
9. Increases operational efficiency through effective volunteer management.
10. Supports universal health coverage and sustainable health system strengthening.

Target Participants

• Community Health Volunteers (CHVs)
• Community Health Extension Workers
• Public Health Officers
• Community Health Supervisors
• Primary Healthcare Managers
• Ministry of Health Officials
• NGO and INGO Health Program Staff
• Humanitarian Health Coordinators
• Monitoring, Evaluation, Accountability and Learning (MEAL) Specialists
• Health Promotion Officers
• Disease Surveillance Officers
• Maternal and Child Health Coordinators
• Nutrition Program Officers
• WASH Specialists
• Project Managers
• Community Development Officers
• Healthcare Facility Managers
• Digital Health Specialists
• Public Health Researchers
• Development Practitioners

Course Outline

Module 1: Foundations of Community Health Volunteers Management

• Principles of community health systems
• Roles and responsibilities of Community Health Volunteers
• Volunteer recruitment and selection
• Community engagement and participation
• Ethical standards and professional conduct
• Case Study: Establishing a Community Health Volunteer program to improve primary healthcare services

Module 2: Training, Supervision and Performance Management

• Competency-based volunteer training
• Supportive supervision techniques
• Mentorship and coaching
• Performance monitoring and appraisal
• Volunteer motivation and retention
• Case Study: Improving Community Health Volunteer performance through supportive supervision

Module 3: Community Health Service Delivery

• Health promotion and behavior change communication
• Disease prevention and control
• Maternal, newborn, and child health
• Nutrition and community health
• Referral systems and community case management
• Case Study: Community Health Volunteers improving maternal and child health outcomes

Module 4: Disease Surveillance and Digital Community Health

• Community-based disease surveillance
• Outbreak preparedness and response
• Mobile health (mHealth) technologies
• Digital data collection and reporting
• Health information management systems
• Case Study: Digital community surveillance for early disease outbreak detection

Module 5: Monitoring, Evaluation and Quality Improvement

• Monitoring and evaluation frameworks
• Community health performance indicators
• Data quality assurance
• Quality improvement methodologies
• Reporting and evidence-based decision-making
• Case Study: Using performance data to strengthen Community Health Volunteer programs

Module 6: Leadership, Sustainability and Health System Strengthening

• Leadership and team management
• Policy development and governance
• Partnership and stakeholder collaboration
• Resource mobilization and sustainability
• Future trends in community health volunteer management
• Case Study: Building sustainable Community Health Volunteer systems to strengthen primary healthcare delivery

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.