Format: Live instructor-led online training via Zoom / Microsoft Teams

Humanitarian Case Management Training Course

Course Overview

The Humanitarian Case Management Training Course is designed to equip humanitarian professionals, protection officers, social workers, healthcare providers, government agencies, emergency responders, and development practitioners with the knowledge, practical skills, and strategic competencies required to effectively manage individual and family cases in humanitarian settings. Humanitarian emergencies resulting from conflict, displacement, natural disasters, disease outbreaks, climate change, and complex crises create protection risks that require coordinated, survivor-centered, ethical, and accountable case management services. This course provides comprehensive training in Humanitarian Case Management, protection case management, child protection case management, gender-based violence (GBV) case management, psychosocial support, protection mainstreaming, Accountability to Affected Populations (AAP), referral pathways, humanitarian coordination, safeguarding, Protection from Sexual Exploitation and Abuse (PSEA), case documentation, digital case management, and humanitarian information management to strengthen quality humanitarian service delivery and improve protection outcomes.

Participants will develop practical competencies in case identification, intake and registration, needs assessment, vulnerability analysis, case planning, service coordination, referral systems, case conferencing, follow-up, case closure, documentation, confidentiality, ethical information management, Geographic Information Systems (GIS), Artificial Intelligence (AI), digital case management systems, mobile data collection, Management Information Systems (MIS), monitoring and evaluation, quality assurance, safeguarding, and evidence-based humanitarian programming. Through practical exercises, simulation scenarios, role plays, and real-world case studies, participants will strengthen their ability to provide safe, confidential, survivor-centered, and rights-based case management services while promoting dignity, resilience, recovery, and accountability.

The course also explores international humanitarian and protection frameworks, including the Inter-Agency Standing Committee (IASC) Case Management Guidelines, Sphere Humanitarian Standards, Core Humanitarian Standard (CHS), Minimum Standards for Child Protection in Humanitarian Action (CPMS), international human rights law, international humanitarian law, safeguarding policies, disability inclusion, gender-responsive programming, community engagement, localization, organizational governance, donor compliance, monitoring and evaluation, institutional strengthening, and ethical leadership. Participants will strengthen their understanding of integrated and multi-sectoral case management systems that ensure timely referrals, coordinated service delivery, data protection, and quality humanitarian programming.

Upon successful completion of the course, participants will be able to conduct comprehensive case assessments, develop individualized case plans, establish referral pathways, strengthen safeguarding systems, manage digital case management information, improve monitoring and evaluation systems, enhance humanitarian coordination, promote Accountability to Affected Populations (AAP), ensure confidentiality and ethical practice, and develop sustainable Humanitarian Case Management systems that improve protection, recovery, resilience, and humanitarian outcomes.

Course Objectives

1. Understand the principles and international standards of Humanitarian Case Management.
2. Conduct comprehensive case identification, assessment, and prioritization.
3. Develop individualized case management and service plans.
4. Strengthen referral pathways, coordination, and multi-sectoral service delivery.
5. Apply GIS, AI, and digital technologies in humanitarian case management.
6. Promote safeguarding, confidentiality, ethical practice, and Protection from Sexual Exploitation and Abuse (PSEA).
7. Strengthen psychosocial support and survivor-centered approaches.
8. Improve monitoring, evaluation, documentation, and case reporting systems.
9. Enhance Accountability to Affected Populations (AAP) and community participation.
10. Develop sustainable humanitarian case management systems that strengthen protection and resilience.

Organizational Benefits

1. Strengthens institutional capacity for quality humanitarian case management.
2. Improves coordinated service delivery and referral systems.
3. Enhances safeguarding, confidentiality, and ethical humanitarian practice.
4. Strengthens protection outcomes for vulnerable individuals and families.
5. Improves accountability, transparency, and organizational learning.
6. Enhances compliance with international humanitarian and protection standards.
7. Strengthens evidence-based decision-making through quality case documentation.
8. Improves donor reporting and humanitarian program quality.
9. Enhances operational efficiency through digital case management systems.
10. Builds resilient organizations capable of delivering integrated, survivor-centered humanitarian services.

Target Participants

This course is designed for protection officers, case workers, social workers, child protection officers, GBV specialists, safeguarding officers, psychosocial support officers, humanitarian program managers, emergency response coordinators, healthcare professionals, counselors, Accountability to Affected Populations (AAP) officers, monitoring and evaluation specialists, humanitarian information management officers, government social welfare officers, UN agencies, NGOs, Red Cross and Red Crescent personnel, community-based organizations, project managers, consultants, researchers, policy makers, development practitioners, civil society organizations, and professionals responsible for humanitarian protection, case management, safeguarding, social services, and emergency response.

Course Outline

Module 1: Foundations of Humanitarian Case Management

• Principles of humanitarian case management
• Humanitarian protection frameworks
• Case management standards and ethics
• Survivor-centered and rights-based approaches
• Core Humanitarian Standard (CHS)
• Sphere Humanitarian Standards

General Case Study: Establishing a humanitarian case management system to support displaced families affected by armed conflict while ensuring confidentiality, dignity, and coordinated service delivery.

Module 2: Case Identification, Assessment, and Planning

• Case identification and registration
• Comprehensive needs assessment
• Vulnerability and risk assessment
• Individualized case planning
• Geographic Information Systems (GIS) for service mapping
• Community engagement and participation

General Case Study: Conducting case assessments for vulnerable households following severe flooding to prioritize protection services and humanitarian assistance.

Module 3: Referral Systems, Safeguarding, and Psychosocial Support

• Referral pathway development
• Multi-sectoral coordination
• Psychosocial support integration
• Protection from Sexual Exploitation and Abuse (PSEA)
• Safeguarding and confidentiality
• Case conferencing and follow-up

General Case Study: Coordinating referrals among health, protection, psychosocial, and livelihood service providers to support vulnerable survivors through an integrated case management approach.

Module 4: Digital Case Management and Information Systems

• Artificial Intelligence applications
• Digital case management platforms
• Mobile data collection
• Management Information Systems (MIS)
• Data protection and secure information management
• Humanitarian information management

General Case Study: Implementing a secure digital case management information system that improves documentation, referral tracking, reporting, and evidence-based humanitarian decision-making.

Module 5: Monitoring, Evaluation, Accountability, and Quality Assurance

• Monitoring and evaluation for case management
• Accountability to Affected Populations (AAP)
• Quality assurance mechanisms
• Organizational learning
• Performance monitoring
• Donor reporting and compliance

General Case Study: Evaluating humanitarian case management services to improve referral effectiveness, beneficiary satisfaction, accountability, and program quality.

Module 6: Strategic Humanitarian Case Management and Future Innovations

• Strategic case management planning
• Institutional capacity strengthening
• Innovation in digital humanitarian services
• Artificial Intelligence for case prioritization
• Emerging humanitarian technologies
• Future trends in humanitarian case management

General Case Study: Developing a comprehensive Humanitarian Case Management strategy integrating digital technologies, psychosocial support, safeguarding, referral systems, accountability, monitoring and evaluation, humanitarian coordination, and organizational resilience to improve protection outcomes.

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit www.fdc-k.org for more information.