Format: Live instructor-led online training via Zoom / Microsoft Teams

CompTIA A+ Certification Preparation Training Course

Course Overview

The CompTIA A+ Certification Preparation Training Course is a comprehensive professional development program designed to equip participants with the foundational knowledge, technical competencies, and hands-on skills required to install, configure, troubleshoot, maintain, and support modern computer systems while preparing successfully for the CompTIA A+ certification examination. As organizations increasingly rely on advanced computing infrastructure, cloud technologies, mobile devices, virtualization, cybersecurity, and remote support services, qualified IT support professionals are essential for maintaining operational efficiency, business continuity, and secure digital environments. This course provides participants with practical expertise in computer hardware, operating systems, networking, mobile technologies, cloud computing, cybersecurity, troubleshooting methodologies, customer support, and IT operational procedures aligned with current CompTIA A+ certification objectives and globally recognized IT industry best practices.

The training combines theoretical instruction with intensive hands-on laboratory sessions covering computer assembly, motherboard installation, processors, memory, storage devices, BIOS/UEFI configuration, Windows installation and administration, Linux and macOS fundamentals, mobile device configuration, networking technologies, virtualization, cloud computing, cybersecurity principles, malware protection, troubleshooting techniques, remote desktop support, help desk operations, printers, peripherals, backup solutions, disaster recovery, system optimization, and preventive maintenance. Participants will gain practical experience diagnosing hardware and software problems, configuring enterprise workstations, securing computing environments, supporting end users, and resolving common IT infrastructure issues using industry-standard tools and procedures.

Participants will also explore emerging technologies including Artificial Intelligence (AI), Internet of Things (IoT), cloud computing platforms, virtualization, endpoint security, automation, Microsoft 365 administration, hybrid work technologies, remote support platforms, endpoint management, digital transformation, cybersecurity frameworks, mobile device management (MDM), enterprise collaboration tools, sustainability in IT operations, and intelligent service management. Emphasis is placed on IT professionalism, customer service excellence, documentation, cybersecurity awareness, troubleshooting methodologies, operational efficiency, compliance, and continuous improvement of IT support services.

Throughout the course, participants will engage in practical hardware laboratories, operating system installation workshops, troubleshooting simulations, networking exercises, cybersecurity demonstrations, remote support activities, certification review sessions, and real-world organizational case studies. By the end of the training, participants will possess the competencies required to support enterprise computing environments, maintain hardware and software systems, troubleshoot technical issues, deliver high-quality IT support services, and confidently prepare for the CompTIA A+ certification examination.

Course Objectives

1.     Understand computer hardware components and system architecture.

2.     Install, configure, and maintain Windows, Linux, and macOS operating systems.

3.     Configure and troubleshoot networking and internet connectivity.

4.     Support mobile devices, virtualization, and cloud-based technologies.

5.     Apply cybersecurity best practices to protect enterprise computing environments.

6.     Diagnose and resolve hardware, software, and operating system issues.

7.     Perform preventive maintenance and system optimization.

8.     Deliver professional technical support and customer service.

9.     Prepare effectively for the CompTIA A+ certification examination.

10.  Strengthen organizational IT support and infrastructure management capabilities.

Organizational Benefits

1.     Improves organizational IT support efficiency.

2.     Reduces system downtime through effective troubleshooting.

3.     Strengthens endpoint security and cybersecurity awareness.

4.     Enhances productivity through reliable IT infrastructure.

5.     Supports digital transformation and cloud adoption initiatives.

6.     Improves customer service and technical support quality.

7.     Builds internal technical expertise for hardware and software management.

8.     Reduces maintenance costs through preventive support.

9.     Strengthens business continuity and operational resilience.

10.  Develops internationally recognized IT support competencies.

Target Participants

This course is designed for IT support specialists, help desk technicians, desktop support engineers, network support personnel, system administrators, ICT officers, computer technicians, technical support staff, cybersecurity beginners, university graduates, vocational trainees, students preparing for CompTIA A+ certification, government ICT personnel, NGO technology staff, business support professionals, infrastructure technicians, and individuals seeking careers in information technology support and computer systems administration.

Course Outline

Module 1: Introduction to Computer Hardware

·       Computer architecture

·       Motherboards

·       Processors

·       Memory technologies

·       Storage devices

·       Case Study: Building and configuring an enterprise workstation

Module 2: Installing and Configuring Operating Systems

·       Windows installation

·       Linux fundamentals

·       macOS overview

·       System configuration

·       User management

·       Case Study: Deploying standardized operating systems across an organization

Module 3: Networking Fundamentals

·       TCP/IP fundamentals

·       Network devices

·       Wireless networking

·       Internet connectivity

·       Network troubleshooting

·       Case Study: Resolving office network connectivity challenges

Module 4: Mobile Devices and Emerging Technologies

·       Mobile operating systems

·       Mobile device configuration

·       Tablets

·       Smartphones

·       Device synchronization

·       Case Study: Supporting enterprise mobile workforce solutions

Module 5: Hardware and Software Troubleshooting

·       Diagnostic procedures

·       Hardware replacement

·       Software troubleshooting

·       System recovery

·       Troubleshooting documentation

·       Case Study: Diagnosing and repairing workstation failures

Module 6: Virtualization and Cloud Computing

·       Virtual machines

·       Cloud computing concepts

·       Cloud services

·       Remote desktop

·       Cloud storage

·       Case Study: Supporting hybrid cloud environments

Module 7: Cybersecurity Fundamentals

·       Malware protection

·       Authentication

·       Encryption

·       Endpoint security

·       Security awareness

·       Case Study: Securing organizational desktop environments

Module 8: Printers and Peripheral Devices

·       Printer technologies

·       Scanner configuration

·       Peripheral installation

·       Device maintenance

·       Troubleshooting peripherals

·       Case Study: Managing enterprise printing infrastructure

Module 9: Operational Procedures and Customer Support

·       IT documentation

·       Help desk procedures

·       Customer communication

·       Safety procedures

·       Professional ethics

·       Case Study: Improving organizational IT service delivery

Module 10: System Optimization and Preventive Maintenance

·       Performance tuning

·       Backup strategies

·       Disaster recovery

·       Maintenance scheduling

·       Asset management

·       Case Study: Implementing preventive maintenance programs

Module 11: Emerging IT Technologies

·       Artificial Intelligence

·       Internet of Things

·       Automation

·       Endpoint management

·       Microsoft 365 integration

·       Case Study: Supporting digital workplace transformation

Module 12: CompTIA A+ Certification Preparation

·       Certification objectives review

·       Practical laboratory exercises

·       Troubleshooting scenarios

·       Mock examinations

·       Certification strategies

·       Case Study: Comprehensive enterprise IT support simulation

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to training@fdc-k.org or call +254712260031.

14.  Website: Visit www.fdc-k.org for more information.