Format: Live instructor-led online training via Zoom / Microsoft Teams

Credit Control and Debt Management Course

Introduction

The Credit Control and Debt Management Course equips professionals with the skills to manage credit effectively and minimize the risks associated with bad debts. In today’s competitive and volatile business environment, maintaining a healthy cash flow is essential for business continuity and growth. This course provides a practical framework for implementing robust credit control measures, assessing customer creditworthiness, and managing debt recovery efficiently. Participants will gain valuable insights into balancing credit extension with financial stability.

The program focuses on strategies for establishing and maintaining effective credit policies, streamlining collections, and minimizing overdue accounts. It also covers techniques for negotiating repayment plans and handling disputes while maintaining positive customer relationships. Through real-world case studies and exercises, participants will learn to navigate challenges in credit control and debt management with confidence.

Whether you are new to credit management or seeking to enhance your existing skills, this course offers a comprehensive understanding of credit policies, collection strategies, and legal frameworks. By the end of the course, participants will be well-equipped to develop and implement strategies that align credit policies with organizational objectives and risk tolerance.

Designed for finance professionals, credit controllers, and business owners, this course blends theory and practical knowledge, ensuring that participants can immediately apply what they learn to improve cash flow, reduce credit risk, and support overall financial health.

Course Objectives

1. Understand the principles and importance of credit control and debt management.
2. Develop and implement effective credit policies.
3. Evaluate customer creditworthiness using financial and non-financial indicators.
4. Manage overdue accounts and minimize the risk of bad debts.
5. Apply strategies for effective communication and negotiation with debtors.
6. Enhance cash flow through timely collections and payment schedules.
7. Understand the legal framework for credit and debt recovery.
8. Identify and mitigate credit risks within organizations.
9. Learn to manage relationships with customers while enforcing credit terms.
10. Use technology and tools for efficient credit control and debt management.

Organization Benefits

1. Improved cash flow management through timely credit and debt management practices.
2. Reduced risk of bad debts and financial losses.
3. Streamlined credit policies aligned with organizational goals.
4. Enhanced customer satisfaction through fair and transparent credit practices.
5. Stronger financial stability and reduced reliance on external financing.
6. Increased efficiency in managing accounts receivable and overdue payments.
7. Access to data-driven insights for better credit decision-making.
8. Reduced operational costs related to credit and debt recovery processes.
9. Enhanced staff skills and confidence in handling credit-related challenges.
10. Greater compliance with legal and regulatory requirements in credit management.

Target Participants

• Credit Controllers and Credit Managers
• Debt Recovery Specialists
• Finance and Accounting Professionals
• Business Owners and Entrepreneurs
• Loan Officers and Financial Analysts
• Collections Managers
• Customer Relationship Managers
• Risk Management Professionals
• Procurement and Sales Managers
• Professionals involved in managing accounts receivables

Course Outline in Modules

Module 1: Fundamentals of Credit Control

1. Importance of credit control in financial management.
2. Key components of a credit policy.
3. Assessing credit risk: tools and techniques.
4. Setting credit terms and limits.
5. Monitoring accounts receivable.
6. Case Study: Developing a credit policy for a small business.

Module 2: Customer Creditworthiness Assessment

1. Understanding credit reports and scores.
2. Analyzing financial statements for credit decisions.
3. Non-financial factors influencing creditworthiness.
4. Tools for evaluating credit applications.
5. Red flags in credit risk assessment.
6. Case Study: Assessing credit risk for a new client.

Module 3: Debt Collection Strategies

1. Designing an effective debt collection process.
2. Communication techniques for collections.
3. Negotiating payment terms and settlement plans.
4. Managing disputes and maintaining customer relationships.
5. Using technology for efficient collections.
6. Case Study: Resolving overdue payments in a challenging scenario.

Module 4: Legal Aspects of Debt Recovery

1. Overview of legal frameworks for credit and debt recovery.
2. Preparing documentation for legal action.
3. Working with debt collection agencies.
4. Understanding insolvency and bankruptcy procedures.
5. Compliance with regulatory standards.
6. Case Study: Legal action for debt recovery in a corporate setting.

Module 5: Credit Risk Management

1. Identifying and mitigating credit risks.
2. Portfolio management for credit accounts.
3. Impact of economic factors on credit risk.
4. Tools for monitoring credit exposure.
5. Risk-adjusted pricing for credit products.
6. Case Study: Managing credit risk during an economic downturn.

Module 6: Technology in Credit Control

1. Overview of credit management software and tools.
2. Automating credit processes for efficiency.
3. Leveraging analytics for credit decision-making.
4. Integrating credit systems with accounting platforms.
5. Real-time monitoring of accounts receivable.
6. Case Study: Implementing a credit management system in an organization.

Module 7: Advanced Strategies in Debt Management

1. Strategies for handling high-risk accounts.
2. Forecasting and managing cash flow.
3. Credit insurance as a risk management tool.
4. Outsourcing vs. in-house debt recovery.
5. Building resilience in credit operations.
6. Case Study: Long-term debt recovery strategies for a multinational corporation.

General Notes

• All our courses can be Tailor-made to participants' needs
• The participant must be conversant in English
• Presentations are well-guided, practical exercises, web-based tutorials, and group work. Our facilitators are experts with more than 10 years of experience.
• Upon completion of training the participant will be issued with a Foscore development center certificate (FDC-K)
• Training will be done at the Foscore development center (FDC-K) centers. We also offer inhouse and online training on the client schedule
• Course duration is flexible and the contents can be modified to fit any number of days.
• The course fee for onsite training includes facilitation training materials, 2 coffee breaks, a buffet lunch, and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance, and other personal expenses.
• Accommodation, pickup, freight booking, and Visa processing arrangement, are done on request, at discounted prices.
• Tablet and Laptops are provided to participants on request as an add-on cost to the training fee.
• One-year free Consultation and Coaching provided after the course.
• Register as a group of more than two and enjoy a discount of (10% to 50%)
• Payment should be done before commence of the training or as agreed by the parties, to the FOSCORE DEVELOPMENT CENTER account, so as to enable us to prepare better for you.
• For any inquiries reach us at training@fdc-k.org or +254712260031
• Website:www.fdc-k.org