Format: Live instructor-led online training via Zoom / Microsoft Teams

Performance Conversations and Feedback Training Course

Course Overview

Performance Conversations and Feedback is a practical and transformative training course designed to equip managers, supervisors, team leaders, and professionals with the skills required to conduct meaningful performance discussions, deliver constructive feedback, enhance employee engagement, and drive continuous performance improvement. In today’s dynamic workplace, organizations increasingly recognize that regular performance conversations and effective feedback mechanisms are essential for building high-performing teams, strengthening employee development, improving accountability, and achieving organizational goals. This course provides participants with practical tools and proven techniques for creating a culture of open communication, trust, coaching, and continuous learning.

Traditional performance management systems that rely solely on annual appraisals are no longer sufficient to meet the needs of modern organizations. Effective performance conversations involve ongoing dialogue, clear goal setting, performance coaching, recognition, developmental feedback, conflict resolution, and collaborative problem-solving. This training enables participants to understand how to facilitate productive discussions that motivate employees, address performance challenges, support career development, and align individual performance with organizational objectives. Participants will learn how to create feedback-rich environments that encourage growth, innovation, and accountability.

The course incorporates best practices in performance management, coaching, emotional intelligence, communication skills, employee engagement, leadership development, and talent management. Participants will learn structured feedback models, active listening techniques, questioning skills, coaching frameworks, difficult conversation strategies, performance improvement planning, and methods for measuring performance outcomes. Through interactive exercises, role plays, simulations, and real-world case studies, participants will gain practical experience in handling a variety of workplace performance situations with confidence and professionalism.

By the end of this course, participants will be able to conduct impactful performance conversations, provide meaningful feedback, strengthen workplace relationships, improve employee motivation, and foster a culture of continuous improvement. The course combines practical communication techniques with leadership and coaching approaches to ensure participants can effectively support individual and team performance while contributing to overall organizational success.

Course Objectives

Upon successful completion of this course, participants will be able to:

1.     Understand the principles and importance of effective performance conversations and feedback.

2.     Apply communication and active listening techniques during performance discussions.

3.     Deliver constructive feedback that promotes learning, accountability, and improvement.

4.     Conduct coaching conversations that support employee development and growth.

5.     Manage difficult performance conversations professionally and effectively.

6.     Develop performance improvement plans and follow-up strategies.

7.     Strengthen employee engagement through ongoing performance dialogue.

8.     Utilize emotional intelligence to enhance workplace communication.

9.     Align individual performance discussions with organizational objectives.

10.  Create a culture of continuous feedback and performance excellence.

Organizational Benefits

Organizations participating in this training will benefit from:

1.     Improved employee performance and productivity.

2.     Enhanced communication between managers and employees.

3.     Increased employee engagement and motivation.

4.     Stronger accountability and performance ownership.

5.     Improved workplace relationships and collaboration.

6.     Better identification and resolution of performance issues.

7.     Enhanced leadership and coaching capabilities.

8.     Increased employee retention and job satisfaction.

9.     Stronger alignment between individual and organizational goals.

10.  Development of a high-performance organizational culture.

Target Participants

This course is suitable for:

·       Managers and Supervisors

·       Team Leaders

·       Human Resource Professionals

·       Department Heads

·       Project Managers

·       Performance Management Officers

·       Learning and Development Professionals

·       Employee Relations Specialists

·       Organizational Development Practitioners

·       Business Unit Leaders

·       Executive Managers

·       Professionals responsible for employee supervision, coaching, and performance improvement

Course Outline

Module 1: Foundations of Performance Conversations and Feedback

·       Understanding performance management fundamentals

·       Importance of ongoing performance conversations

·       Building trust and psychological safety

·       Characteristics of effective feedback

·       Performance communication principles

·       Case Study: Transforming performance through regular feedback discussions

Module 2: Communication Skills for Performance Discussions

·       Active listening techniques

·       Effective questioning skills

·       Verbal and non-verbal communication

·       Empathy and workplace communication

·       Managing communication barriers

·       Case Study: Improving communication between managers and employees

Module 3: Delivering Constructive Feedback

·       Feedback models and frameworks

·       Balancing positive and corrective feedback

·       Providing behavior-based feedback

·       Encouraging employee ownership

·       Follow-up and reinforcement strategies

·       Case Study: Delivering feedback to improve workplace performance

Module 4: Coaching for Performance Improvement

·       Coaching versus mentoring concepts

·       Coaching models and methodologies

·       Goal setting and performance alignment

·       Supporting employee growth and development

·       Creating performance improvement plans

·       Case Study: Coaching employees to achieve performance targets

Module 5: Managing Difficult Performance Conversations

·       Addressing underperformance effectively

·       Handling resistance and defensiveness

·       Conflict resolution techniques

·       Managing emotional responses

·       Maintaining professionalism during challenging discussions

·       Case Study: Resolving persistent performance issues constructively

Module 6: Building a Continuous Feedback Culture

·       Creating feedback-rich workplaces

·       Embedding continuous performance management

·       Recognition and appreciation strategies

·       Measuring performance conversation effectiveness

·       Sustaining performance improvement initiatives

·       Case Study: Establishing a culture of continuous feedback and development

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.