Format: Live instructor-led online training via Zoom / Microsoft Teams

Workplace Interpersonal Skills Training Course

Course Introduction

The Workplace Interpersonal Skills Training Course is designed to equip employees, supervisors, managers, team leaders, human resource professionals, customer service personnel, and organizational leaders with the essential communication and relationship-building skills required to thrive in today's dynamic work environments. Strong interpersonal skills are fundamental to effective teamwork, employee engagement, leadership success, conflict resolution, customer satisfaction, and organizational productivity. Organizations that foster positive workplace relationships benefit from improved collaboration, enhanced employee morale, stronger stakeholder engagement, and increased operational efficiency. This course provides practical tools and techniques for developing professional relationships, improving communication, managing workplace interactions, and fostering a positive organizational culture.

In modern workplaces, employees regularly interact with colleagues, customers, supervisors, partners, and stakeholders from diverse backgrounds and professional disciplines. Effective interpersonal skills enable individuals to communicate clearly, build trust, resolve conflicts, influence others positively, and work collaboratively toward common goals. Poor interpersonal relationships can lead to misunderstandings, workplace tensions, reduced productivity, and low employee satisfaction. This training explores communication excellence, emotional intelligence, teamwork, active listening, conflict management, professional conduct, workplace etiquette, stakeholder engagement, and relationship management strategies that contribute to high-performing organizations.

The course combines practical workplace applications with proven behavioral and communication techniques to ensure participants gain hands-on experience in strengthening workplace relationships. Through role-playing exercises, communication assessments, group discussions, team activities, workplace simulations, practical exercises, and case studies, participants will develop skills in effective communication, empathy, relationship management, conflict resolution, collaboration, and professional networking. The training emphasizes mutual respect, professionalism, accountability, trust-building, and positive workplace interactions.

By the end of this course, participants will possess the confidence and practical competencies required to communicate effectively, build productive relationships, and contribute positively to workplace success. The course focuses on interpersonal communication, workplace collaboration, emotional intelligence, conflict resolution, teamwork, employee engagement, professional conduct, customer relations, leadership communication, and organizational effectiveness. Participants will leave equipped with practical tools that enhance workplace relationships, improve team performance, and support sustainable organizational growth.

Course Objectives

Upon completion of this course, participants will be able to:

1.     Understand the importance of interpersonal skills in workplace success.

2.     Communicate effectively with colleagues, supervisors, customers, and stakeholders.

3.     Develop active listening and empathy skills.

4.     Build positive professional relationships and networks.

5.     Strengthen teamwork and collaboration capabilities.

6.     Apply emotional intelligence in workplace interactions.

7.     Manage workplace conflicts constructively and professionally.

8.     Demonstrate professionalism and workplace etiquette.

9.     Improve influence, persuasion, and relationship management skills.

10.  Contribute to a positive and productive organizational culture.

Organizational Benefits

1.     Improved communication and collaboration among employees.

2.     Enhanced teamwork and workplace productivity.

3.     Reduced workplace conflicts and misunderstandings.

4.     Increased employee engagement and job satisfaction.

5.     Stronger customer and stakeholder relationships.

6.     Improved leadership and supervisory effectiveness.

7.     Enhanced organizational culture and morale.

8.     Greater employee retention and workplace harmony.

9.     Increased efficiency in problem-solving and decision-making.

10.  Sustainable organizational growth through positive workplace relationships.

Target Participants

·       Employees at all organizational levels

·       Team Leaders and Supervisors

·       Human Resource Professionals

·       Customer Service Personnel

·       Project and Program Managers

·       Department Managers

·       Executives and Senior Leaders

·       Administrative Professionals

·       Government Officials

·       NGO and Development Practitioners

·       Sales and Marketing Professionals

·       Corporate Communication Officers

·       Business Owners and Entrepreneurs

·       Learning and Development Specialists

·       Professionals seeking to strengthen workplace relationships

Course Outline

Module 1: Foundations of Workplace Interpersonal Skills

·       Understanding interpersonal skills and workplace success

·       Characteristics of effective workplace relationships

·       Principles of professional communication

·       Self-awareness and personal effectiveness

·       Barriers to effective interpersonal communication

·       Case Study: Improving workplace interactions and collaboration

Module 2: Effective Communication and Active Listening

·       Verbal and non-verbal communication techniques

·       Active listening and feedback skills

·       Asking effective questions

·       Communicating with clarity and confidence

·       Managing communication challenges

·       Case Study: Enhancing communication within teams

Module 3: Emotional Intelligence and Relationship Management

·       Understanding emotional intelligence in the workplace

·       Self-awareness and emotional regulation

·       Empathy and understanding others

·       Building trust and credibility

·       Strengthening professional relationships

·       Case Study: Using emotional intelligence to improve team performance

Module 4: Teamwork, Collaboration, and Conflict Resolution

·       Principles of effective teamwork

·       Building collaborative work environments

·       Understanding workplace conflict

·       Conflict prevention and management strategies

·       Negotiation and problem-solving techniques

·       Case Study: Resolving workplace disagreements constructively

Module 5: Professionalism, Influence, and Workplace Etiquette

·       Professional workplace behavior and ethics

·       Workplace etiquette and respect

·       Influencing without authority

·       Persuasion and positive relationship building

·       Managing difficult workplace conversations

·       Case Study: Demonstrating professionalism in challenging situations

Module 6: Building High-Performance Workplace Relationships

·       Networking and stakeholder engagement

·       Strengthening workplace trust and cooperation

·       Creating positive workplace cultures

·       Sustaining productive professional relationships

·       Developing a personal interpersonal skills improvement plan

·       Case Study: Building high-performing and collaborative workplace environments

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.