Format: Live instructor-led online training via Zoom / Microsoft Teams

Operational Risk Management Training Course

Course Introduction

Operational Risk Management Training Course is a comprehensive and practical program designed to equip professionals with the knowledge, skills, and tools required to identify, assess, control, monitor, and mitigate operational risks that may affect organizational performance and sustainability. Operational risks arise from inadequate or failed internal processes, people, systems, external events, regulatory changes, cyber threats, fraud, business disruptions, and human errors. As organizations operate in increasingly complex and dynamic environments, effective operational risk management has become a critical component of organizational resilience, corporate governance, business continuity, and strategic success. This course provides participants with a strong foundation in operational risk frameworks, methodologies, and best practices applicable across industries.

The course explores internationally recognized operational risk management principles and frameworks used in public institutions, private enterprises, financial institutions, NGOs, development agencies, and multinational organizations. Participants will learn how to establish operational risk management systems, conduct risk assessments, develop risk registers, implement internal controls, strengthen compliance mechanisms, and create effective risk monitoring processes. The training emphasizes practical approaches for reducing operational losses, enhancing business efficiency, improving regulatory compliance, and protecting organizational assets and reputation.

Through hands-on exercises, practical workshops, simulations, and case studies, participants will gain experience in identifying operational vulnerabilities, evaluating risk exposures, measuring risk impacts, designing mitigation plans, and implementing risk response strategies. The course also covers key areas such as process risk management, technology risk, fraud risk, business continuity planning, incident management, operational resilience, and performance monitoring. Participants will learn how to align operational risk management with organizational objectives and governance structures.

Upon successful completion of this course, participants will be able to design, implement, and maintain effective operational risk management frameworks that support organizational excellence, regulatory compliance, business continuity, and sustainable growth. The course empowers professionals to proactively manage operational uncertainties while enhancing organizational efficiency, accountability, and stakeholder confidence.

Course Objectives

Upon completion of the course, participants will be able to:

1. Understand operational risk management concepts and principles.
2. Identify sources and categories of operational risks.
3. Conduct operational risk assessments and analysis.
4. Develop operational risk registers and reporting systems.
5. Design and implement effective internal controls.
6. Apply operational risk mitigation strategies.
7. Strengthen business continuity and resilience planning.
8. Monitor and evaluate operational risk indicators.
9. Improve compliance and governance practices.
10. Integrate operational risk management into organizational processes.

Organizational Benefits

1. Improved identification and management of operational risks.
2. Reduced operational losses and disruptions.
3. Enhanced organizational resilience and continuity.
4. Strengthened internal control systems.
5. Improved regulatory compliance and governance.
6. Better decision-making and operational efficiency.
7. Reduced fraud and process failures.
8. Enhanced stakeholder confidence and trust.
9. Improved organizational performance and accountability.
10. Increased sustainability and competitiveness.

Target Participants

• Risk Managers and Risk Officers
• Operations Managers
• Compliance Officers
• Internal Auditors
• Project Managers
• Program Managers
• Finance and Accounting Professionals
• Business Continuity Professionals
• Human Resource Managers
• Information Technology Managers
• Monitoring and Evaluation Specialists
• Government Officials
• NGO and Development Practitioners
• Corporate Executives
• Professionals responsible for risk and operational performance

Course Outline

Module 1: Introduction to Operational Risk Management

1. Concepts and definitions of operational risk
2. Types and sources of operational risks
3. Operational risk management frameworks
4. Risk governance and accountability
5. Regulatory and compliance considerations
6. Case Study: Operational risk incidents and lessons learned

Module 2: Operational Risk Identification and Assessment

1. Risk identification methodologies
2. Process mapping and risk analysis
3. Risk assessment techniques
4. Risk likelihood and impact evaluation
5. Risk categorization and prioritization
6. Case Study: Conducting an operational risk assessment

Module 3: Internal Controls and Risk Mitigation

1. Designing internal control frameworks
2. Preventive and detective controls
3. Risk treatment and mitigation strategies
4. Control effectiveness assessment
5. Continuous process improvement
6. Case Study: Strengthening internal control systems

Module 4: Operational Risk Monitoring and Reporting

1. Key risk indicators (KRIs)
2. Risk monitoring systems
3. Incident reporting and management
4. Operational risk dashboards
5. Risk communication and reporting
6. Case Study: Developing operational risk reporting frameworks

Module 5: Business Continuity and Operational Resilience

1. Business continuity planning
2. Disaster recovery management
3. Crisis response frameworks
4. Operational resilience strategies
5. Incident response and recovery planning
6. Case Study: Building organizational resilience programs

Module 6: Emerging Operational Risks and Best Practices

1. Cybersecurity and technology risks
2. Fraud and financial crime risks
3. Third-party and supplier risks
4. Regulatory and compliance risks
5. Operational risk management best practices
6. Case Study: Implementing an integrated operational risk management system

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.