Format: Live instructor-led online training via Zoom / Microsoft Teams

ERP Change Management Training Course

Course Introduction

ERP Change Management Training Course is a comprehensive and practical program designed to equip professionals, project managers, change leaders, ERP implementation teams, human resource managers, business analysts, and organizational executives with the knowledge and skills required to successfully manage organizational change during Enterprise Resource Planning (ERP) implementation and transformation initiatives. ERP projects often represent significant organizational changes that affect business processes, employee roles, operational workflows, reporting structures, data management practices, and decision-making processes. Effective change management is therefore essential to ensure successful ERP adoption, minimize resistance, enhance user engagement, and maximize the return on ERP investments.

Organizations implementing ERP systems frequently encounter challenges such as employee resistance, inadequate stakeholder engagement, communication breakdowns, insufficient training, cultural barriers, and low system adoption rates. Without a structured change management approach, ERP projects can experience delays, increased costs, reduced productivity, and failure to achieve desired business outcomes. This course provides participants with practical methodologies, frameworks, and tools for planning, managing, and sustaining change throughout the ERP implementation lifecycle while ensuring alignment between technology, people, and organizational objectives.

The training explores change management theories, stakeholder engagement strategies, communication planning, organizational readiness assessments, training and capacity-building programs, leadership engagement, resistance management, user adoption strategies, and post-implementation support mechanisms. Through practical exercises, implementation simulations, organizational assessments, and real-world case studies, participants will learn how to guide employees and stakeholders through complex ERP transitions while fostering a culture of adaptability, collaboration, and continuous improvement.

Upon successful completion of the course, participants will be able to develop ERP change management strategies, lead organizational transformation initiatives, manage stakeholder expectations, strengthen user adoption, and ensure sustainable ERP implementation success while supporting organizational digital transformation and operational excellence.

Course Objectives

Upon completion of the course, participants will be able to:

1. Understand ERP change management principles and methodologies.
2. Assess organizational readiness for ERP transformation.
3. Develop effective ERP change management strategies and plans.
4. Identify and manage stakeholder expectations and engagement.
5. Design communication plans that support ERP implementation.
6. Manage employee resistance to organizational change.
7. Develop user training and capacity-building programs.
8. Enhance ERP adoption and utilization across the organization.
9. Monitor and evaluate change management effectiveness.
10. Sustain organizational transformation following ERP implementation.

Organizational Benefits

1. Improved ERP implementation success rates.
2. Increased employee acceptance and adoption of ERP systems.
3. Reduced resistance to organizational change.
4. Enhanced stakeholder engagement and collaboration.
5. Improved communication throughout ERP projects.
6. Increased productivity during and after implementation.
7. Better alignment between technology and business processes.
8. Reduced implementation risks and project disruptions.
9. Improved organizational adaptability and resilience.
10. Enhanced return on ERP investments.

Target Participants

• ERP Project Managers
• Change Management Professionals
• Human Resource Managers
• Organizational Development Specialists
• ICT Managers
• ERP Functional Consultants
• ERP Implementation Teams
• Business Analysts
• Operations Managers
• Department Heads
• Senior Executives
• Government Officials
• NGO Professionals
• Digital Transformation Leaders
• Professionals involved in organizational change initiatives

Course Outline

Module 1: Foundations of ERP Change Management

1. Introduction to ERP change management concepts
2. Importance of change management in ERP projects
3. ERP transformation challenges and opportunities
4. Organizational change management frameworks
5. ERP implementation lifecycle and change impacts
6. Case Study: ERP project success through effective change management

Module 2: Organizational Readiness Assessment

1. Assessing organizational readiness for ERP implementation
2. Change impact analysis techniques
3. Cultural assessment and organizational alignment
4. Identifying change risks and barriers
5. Developing readiness assessment reports
6. Case Study: Conducting ERP readiness assessments

Module 3: Stakeholder Analysis and Engagement

1. Identifying ERP stakeholders and influence levels
2. Stakeholder mapping and prioritization
3. Engagement planning and relationship management
4. Managing executive sponsorship and leadership involvement
5. Stakeholder communication strategies
6. Case Study: Building stakeholder support for ERP initiatives

Module 4: Communication Planning and Execution

1. ERP communication strategy development
2. Creating communication plans and schedules
3. Internal communication channels and methods
4. Managing expectations throughout implementation
5. Crisis communication and issue management
6. Case Study: Effective communication during ERP deployment

Module 5: Managing Resistance to Change

1. Understanding causes of resistance
2. Resistance identification and assessment techniques
3. Strategies for overcoming resistance
4. Building employee trust and engagement
5. Conflict resolution during transformation initiatives
6. Case Study: Addressing resistance during ERP implementation

Module 6: Training and Capacity Building

1. ERP training needs assessment
2. Developing user training programs
3. Learning methodologies for ERP adoption
4. Training effectiveness measurement
5. Building internal ERP champions and super users
6. Case Study: Successful ERP user training initiatives

Module 7: Leadership and Change Sponsorship

1. Leadership roles in ERP transformation
2. Executive sponsorship frameworks
3. Coaching leaders through change initiatives
4. Building transformation leadership capabilities
5. Leadership communication and influence strategies
6. Case Study: Leadership-driven ERP transformation success

Module 8: User Adoption and Engagement Strategies

1. ERP user adoption frameworks
2. Employee engagement techniques
3. Incentives and motivation strategies
4. Monitoring system usage and adoption metrics
5. Continuous support and user assistance programs
6. Case Study: Increasing ERP adoption across departments

Module 9: Change Governance and Risk Management

1. Change governance structures and responsibilities
2. ERP change risk identification and mitigation
3. Monitoring change management performance
4. Compliance and governance considerations
5. Escalation and decision-making processes
6. Case Study: Managing ERP change risks effectively

Module 10: Post-Implementation Change Sustainability

1. Sustaining ERP transformation outcomes
2. Reinforcement and continuous improvement strategies
3. Organizational learning and knowledge transfer
4. Benefits realization and performance monitoring
5. Long-term adoption and optimization planning
6. Case Study: Sustaining ERP benefits after implementation

Module 11: Measuring Change Management Success

1. Key performance indicators for change management
2. Adoption and engagement measurement techniques
3. Change management evaluation frameworks
4. Employee feedback and satisfaction assessments
5. Reporting and continuous improvement planning
6. Case Study: Evaluating ERP change management effectiveness

Module 12: ERP Change Management Capstone Project

1. Organizational readiness assessment exercise
2. Stakeholder engagement strategy development
3. Communication and training plan preparation
4. Resistance management strategy design
5. ERP change management roadmap development
6. Case Study: Comprehensive ERP change management implementation project

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.