Format: Live instructor-led online training via Zoom / Microsoft Teams

First-Time Manager Development Training Course

Course Introduction

First-Time Manager Development is a comprehensive leadership and management training course designed to help newly appointed managers successfully transition from individual contributors to effective leaders. Moving into a management role requires a significant shift in mindset, responsibilities, and competencies. New managers are expected to lead teams, manage performance, communicate effectively, make informed decisions, solve workplace challenges, and contribute to organizational success. This course provides practical management tools, leadership techniques, and workplace strategies that enable first-time managers to build confidence and excel in their new roles.

The course focuses on core management competencies including leadership development, team management, communication skills, performance management, delegation, coaching, conflict resolution, decision-making, employee engagement, and workplace productivity. Participants will learn how to establish credibility, manage relationships, motivate employees, set performance expectations, and achieve organizational objectives through effective leadership practices. Through practical exercises, leadership simulations, role plays, and case studies, participants gain valuable experience in handling real-world managerial challenges.

Organizations depend on capable managers to drive employee performance, foster collaboration, improve productivity, and create positive workplace cultures. Effective first-line managers serve as the critical link between organizational strategy and operational execution. This training equips participants with practical frameworks for managing people, improving team effectiveness, enhancing communication, and building high-performing work environments. Participants will develop the leadership skills necessary to influence, inspire, and guide employees toward achieving organizational goals.

First-Time Manager Development also emphasizes emotional intelligence, accountability, ethical leadership, problem-solving, and continuous improvement. Participants will learn how to navigate common management challenges, build trust with team members, handle difficult conversations, manage change, and support employee development. Upon completion, participants will possess the confidence, knowledge, and practical skills needed to succeed as effective managers and future organizational leaders.

Course Objectives

Upon successful completion of this course, participants will be able to:

1.     Understand the roles and responsibilities of a first-time manager.

2.     Develop effective leadership and people management skills.

3.     Build productive relationships with team members and stakeholders.

4.     Improve communication and interpersonal effectiveness.

5.     Apply delegation and workload management techniques.

6.     Conduct performance management and coaching conversations.

7.     Resolve workplace conflicts and manage difficult situations.

8.     Strengthen decision-making and problem-solving capabilities.

9.     Motivate employees and improve team engagement.

10.  Enhance productivity and organizational performance through effective management.

Organization Benefits

Organizations whose employees attend this training will benefit by:

1.     Accelerating the success of newly appointed managers.

2.     Improving employee supervision and team performance.

3.     Enhancing workplace communication and collaboration.

4.     Strengthening employee engagement and motivation.

5.     Improving performance management practices.

6.     Reducing management-related errors and inefficiencies.

7.     Supporting leadership succession and talent development.

8.     Increasing employee productivity and accountability.

9.     Strengthening organizational culture and teamwork.

10.  Improving overall organizational effectiveness and results.

Target Participants

·       Newly Appointed Managers

·       First-Line Supervisors

·       Team Leaders

·       Department Coordinators

·       Project Team Leaders

·       Assistant Managers

·       Emerging Leaders

·       Professionals Preparing for Management Roles

·       Operations Supervisors

·       Administrative Managers

·       Technical Professionals Transitioning into Management

·       Employees Identified for Leadership Development Programs

Course Outline

Module 1: Transitioning into Management

·       Understanding the manager’s role

·       Shifting from employee to leader

·       Responsibilities of first-time managers

·       Establishing managerial credibility

·       Building confidence in leadership roles

·       Case Study: Successful transition into management

Module 2: Leadership and Team Management

·       Foundations of effective leadership

·       Leadership styles and approaches

·       Building trust and influence

·       Motivating team members

·       Managing diverse teams

·       Case Study: Leading a high-performing team

Module 3: Communication and Interpersonal Skills

·       Effective workplace communication

·       Active listening techniques

·       Giving and receiving feedback

·       Conducting productive meetings

·       Building positive workplace relationships

·       Case Study: Improving team communication and collaboration

Module 4: Performance Management and Coaching

·       Setting performance expectations

·       Monitoring employee performance

·       Conducting performance discussions

·       Coaching and mentoring employees

·       Addressing performance challenges

·       Case Study: Enhancing employee performance through coaching

Module 5: Delegation, Decision-Making, and Problem Solving

·       Principles of effective delegation

·       Assigning tasks and responsibilities

·       Time and workload management

·       Decision-making frameworks

·       Solving workplace problems effectively

·       Case Study: Managing priorities and team workloads successfully

Module 6: Managing Conflict and Building Team Success

·       Identifying workplace conflicts

·       Conflict resolution strategies

·       Managing difficult conversations

·       Building collaboration and teamwork

·       Creating positive workplace culture

·       Case Study: Resolving team conflicts and improving performance

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.