Format: Live instructor-led online training via Zoom / Microsoft Teams

Emotional Intelligence at Work Training Course

Introduction

Emotional Intelligence at Work Training Course is a comprehensive professional development program designed to equip participants with the knowledge, skills, and practical tools required to understand, manage, and effectively utilize emotions in the workplace. In today’s fast-paced and highly collaborative work environments, technical competence alone is no longer sufficient for professional success. Organizations increasingly recognize emotional intelligence as a critical factor in leadership effectiveness, employee engagement, workplace communication, conflict management, teamwork, decision-making, and organizational performance. This course provides participants with practical strategies to strengthen self-awareness, self-management, social awareness, and relationship management skills that contribute to both personal and organizational success.

Workplace challenges such as stress, interpersonal conflicts, communication breakdowns, resistance to change, and team dynamics often stem from the inability to recognize and manage emotions effectively. Employees and leaders with high emotional intelligence are better equipped to build positive relationships, handle pressure, navigate uncertainty, resolve conflicts, and foster productive work environments. This training focuses on helping participants develop emotional resilience, strengthen interpersonal effectiveness, improve communication skills, and create stronger workplace relationships that support collaboration and innovation.

The course covers emotional intelligence principles, self-awareness, emotional regulation, empathy, social intelligence, communication effectiveness, relationship management, conflict resolution, leadership development, stress management, workplace resilience, and organizational culture. Participants will learn how to recognize emotional triggers, manage workplace stress, influence others positively, build trust, enhance collaboration, and improve performance through emotionally intelligent behaviors and leadership practices.

Through self-assessments, practical exercises, role plays, group discussions, case studies, emotional intelligence diagnostics, workplace simulations, and coaching sessions, participants will gain hands-on experience in applying emotional intelligence principles to real-world workplace situations. The course integrates international best practices in leadership development, organizational psychology, communication management, employee engagement, and workplace wellness to help participants become emotionally intelligent professionals capable of driving positive workplace outcomes.

Course Objectives

Upon completion of this course, participants will be able to:

1.     Understand the principles and components of emotional intelligence.

2.     Develop greater self-awareness and emotional self-management skills.

3.     Recognize and manage emotional triggers effectively.

4.     Strengthen empathy and social awareness capabilities.

5.     Improve communication and interpersonal relationship skills.

6.     Enhance teamwork and collaboration through emotional intelligence.

7.     Manage workplace stress and build personal resilience.

8.     Resolve conflicts constructively using emotionally intelligent approaches.

9.     Apply emotional intelligence in leadership and decision-making.

10.  Develop personal emotional intelligence improvement plans.

Organization Benefits

Organizations that sponsor participants will benefit through:

1.     Improved employee engagement and job satisfaction.

2.     Enhanced leadership effectiveness and influence.

3.     Better teamwork and workplace collaboration.

4.     Reduced workplace conflicts and misunderstandings.

5.     Improved communication across all organizational levels.

6.     Increased employee resilience and adaptability.

7.     Stronger organizational culture and employee morale.

8.     Enhanced customer and stakeholder relationships.

9.     Increased productivity and performance.

10.  Improved organizational effectiveness and sustainability.

Target Participants

·       Managers and Supervisors

·       Team Leaders

·       Human Resource Professionals

·       Project Managers

·       Customer Service Professionals

·       Communication Officers

·       Organizational Development Specialists

·       Government Officials

·       NGO and Development Practitioners

·       Sales and Marketing Professionals

·       Employee Relations Officers

·       Corporate Trainers

·       Emerging Leaders

·       Business Development Managers

·       Professionals seeking to improve interpersonal and leadership effectiveness

Course Outline

Module 1: Foundations of Emotional Intelligence

·       Understanding emotional intelligence concepts

·       The importance of emotional intelligence at work

·       Components of emotional intelligence

·       Emotional intelligence and workplace performance

·       Emotional intelligence assessment tools

·       Developing an emotional intelligence growth mindset

Case Study: Examining how emotional intelligence improved leadership effectiveness and organizational performance.

Module 2: Self-Awareness and Emotional Self-Management

·       Building self-awareness and self-reflection

·       Identifying emotional triggers and responses

·       Understanding strengths and development areas

·       Emotional regulation techniques

·       Managing impulsive reactions

·       Developing emotional resilience

Case Study: Managing workplace challenges through self-awareness and emotional control.

Module 3: Social Awareness and Empathy

·       Understanding others' emotions and perspectives

·       Developing empathy in professional relationships

·       Reading verbal and non-verbal cues

·       Building trust and psychological safety

·       Cultural awareness and emotional intelligence

·       Enhancing workplace inclusivity

Case Study: Strengthening stakeholder relationships through empathy and social awareness.

Module 4: Relationship Management and Effective Communication

·       Building strong workplace relationships

·       Effective communication techniques

·       Active listening and feedback skills

·       Influencing and persuading others positively

·       Managing difficult conversations

·       Strengthening collaboration and teamwork

Case Study: Improving team performance through emotionally intelligent communication.

Module 5: Conflict Resolution, Stress Management, and Workplace Resilience

·       Understanding workplace conflict dynamics

·       Applying emotional intelligence in conflict resolution

·       Managing stress and workplace pressure

·       Building resilience during change and uncertainty

·       Maintaining well-being and work-life balance

·       Supporting colleagues during challenging situations

Case Study: Resolving workplace conflicts through emotional intelligence and collaborative problem-solving.

Module 6: Emotional Intelligence for Leadership and Organizational Success

·       Emotional intelligence and leadership effectiveness

·       Leading with empathy and authenticity

·       Decision-making and emotional intelligence

·       Building emotionally intelligent teams

·       Creating positive workplace cultures

·       Developing personal emotional intelligence action plans

Case Study: Designing an emotionally intelligent leadership approach that improves employee engagement and organizational outcomes.

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.