Format: Live instructor-led online training via Zoom / Microsoft Teams

Credit Control and Debt Management Training Course

Introduction

The Credit Control & Debt Management Course is designed to equip professionals with practical skills and strategic knowledge in managing credit risk, improving cash flow, and ensuring effective debt recovery. In today’s competitive business environment, organizations must maintain strong credit control systems to minimize bad debts, enhance liquidity, and sustain profitability. This course provides a comprehensive understanding of credit policies, debtor management, and collection strategies to strengthen financial performance.

With increasing financial uncertainty and customer default risks, organizations must adopt structured credit management frameworks aligned with financial regulations and best practices. This training covers key areas such as credit assessment, credit scoring, debt collection techniques, negotiation skills, and legal aspects of debt recovery. Participants will gain insights into implementing efficient credit control systems, reducing non-performing accounts, and improving working capital management.

The course emphasizes practical learning through real-world case studies, role-playing exercises, and financial analysis. Participants will learn how to assess customer creditworthiness, manage receivables, design effective collection strategies, and handle difficult debt recovery situations. The training also explores digital tools and automation in credit management, enabling organizations to improve efficiency and accuracy.

By the end of this training, participants will be able to develop and implement effective credit control policies, reduce bad debts, improve cash flow, and strengthen financial stability. This course empowers professionals to enhance credit risk management, optimize debt recovery processes, and improve overall financial performance.

Course Objectives

1. Understand the principles of credit control and debt management.
2. Assess customer creditworthiness and risk levels.
3. Develop effective credit policies and procedures.
4. Improve accounts receivable management.
5. Apply debt collection and recovery strategies.
6. Strengthen negotiation and communication skills.
7. Understand legal aspects of debt recovery.
8. Use financial analysis tools for credit management.
9. Reduce bad debts and improve cash flow.
10. Apply real-world case studies in credit control.

Organization Benefits

1. Improved cash flow and working capital management.
2. Reduced bad debts and credit losses.
3. Enhanced credit risk assessment and control.
4. Increased efficiency in debt collection processes.
5. Strengthened financial stability and profitability.
6. Improved customer credit management systems.
7. Better compliance with financial regulations.
8. Increased staff capacity in credit control.
9. Enhanced negotiation and recovery strategies.
10. Competitive advantage through effective financial management.

Target Participants

• Credit controllers and accounts receivable officers.
• Finance and accounting professionals.
• Debt collection officers and recovery agents.
• Credit managers and risk analysts.
• Business owners and entrepreneurs.
• Auditors and compliance officers.
• Professionals involved in credit and collections.

Course Outline

Module 1: Introduction to Credit Control

1. Overview of credit control and its importance.
2. Credit management principles and policies.
3. Types of credit and customer segmentation.
4. Credit risk assessment fundamentals.
5. Role of credit control in financial management.
6. Case study: Credit control systems in organizations.

Module 2: Credit Assessment and Risk Analysis

1. Evaluating customer creditworthiness.
2. Financial statement analysis for credit decisions.
3. Credit scoring and rating models.
4. Risk classification and monitoring.
5. Setting credit limits and terms.
6. Case study: Credit assessment of corporate clients.

Module 3: Accounts Receivable Management

1. Managing receivables and cash flow.
2. Aging analysis and reporting.
3. Invoice management and billing systems.
4. Monitoring overdue accounts.
5. Collection strategies and follow-ups.
6. Case study: Improving receivables management.

Module 4: Debt Collection and Recovery Strategies

1. Debt collection techniques and processes.
2. Negotiation skills in debt recovery.
3. Handling difficult customers and disputes.
4. Restructuring and settlement agreements.
5. Use of collection agencies and outsourcing.
6. Case study: Successful debt recovery strategies

Module 5: Legal and Regulatory Aspects

1. Legal frameworks for debt recovery.
2. Contracts and credit agreements.
3. Compliance with financial regulations.
4. Handling litigation and enforcement.
5. Ethical considerations in debt collection.
6. Case study: Legal challenges in debt recovery.

Module 6: Technology and Process Improvement

1. Digital tools for credit management.
2. Automation in receivables and collections.
3. Data analytics in credit control.
4. Process optimization and efficiency.
5. Performance measurement and KPIs.
6. Case study: Digital transformation in credit control.

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.