Course Overview

Supervisors are usually in contact with multiple elements of a business – the workforce, customer base, and upper management. Therefore, they need to be able to manage supervisory, social, and accountability skills. Supervisors and managers are responsible for making sure that tasks are performed correctly and at the right time, bearing in mind the overall goals of their respective company. However, over time, the techniques used to manage people and their levels of effectiveness have changed. Therefore, it is essential that companies continue to provide their supervisors with more up to date training in this aspect.

Course Objectives

Upon completing this Advanced Supervisory Management Skills Training Course successfully, participants will be able to:

·        Demarcate between supervisory and the operational roles

·        Understand and practice basic supervisory skills

·        Explain how to set and monitor objectives for themselves and their teams

·        Recognise what motivates them and describe ways to motivate others effectively

·        Use different communication techniques with their teams

·        Use an appropriate strategy for task-delegation

·        Motivate and support their teams to achieve their targets

·        Demonstrate effective questioning skills

·        Identify their sources of power and influence

Who Should Attend?

This Advanced Supervisory Management Skills Training Course would be suitable for:

·        Senior team leaders

·        Senior project supervisors

·        Supervisors looking to grow into a more senior supervisory role

·        Supervisors who want to put their relevant skills and techniques to practice

·        Senior supervisors who want to refresh their knowledge

·        Experienced supervisors who want to develop into roles with managerial responsibility

Course Outline

MODULE 1: WHO IS A SUPERVISOR?

·        Should you be a supervisor?

·        Making the transition

·        The difference between doing and supervising

·        Highs and lows of the supervisory role

·        Key skills of an effective supervisor

·        Developing the skills

·        Different ways to supervise others

·        Supervisory styles

·        Common mistakes you don’t want to make

MODULE 2: THE IMPORTANCE OF THE SUPERVISORY ROLE IN THE ORGANISATION

·        Supervisory role: importance in organisational success

·        Managing or leading as a supervisor

·        The power bases of the supervisor

·        Supervisory characteristics, competencies, and behaviours

·        Inspiring change and creating an innovation mindset

·        Endorsing continuous improvement

·        Personal accountability, reliability, integrity, and honesty

MODULE 3: PROBLEM SOLVING, DECISION MAKING AND TIME MANAGEMENT

·        Defining problems

·        Assessing risks and analysing problems

·        Problem-solving models and techniques

·        Decision-making processes

·        Time problems

·        Prioritising time

·        Allocating resources

MODULE 4: MANAGING YOUR OWN PERFORMANCE

·        What motivates me?

·        What motivates others?

·        What does motivation do?

·        Motivation creates energy

·        The 3 major steps of motivation

MODULE 5: MOTIVATION IN THE WORKPLACE

·        Herzberg’s Motivational Theory

·        Tailoring motivation ideas to individual team members

·        How to manage conflict?

·        Working with different types of personalities

·        What to do when a problem arises?

·        Listening and questioning skills

MODULE 6: MANAGING TEAM PERFORMANCE

·        Characteristics of performance management

·        Business plan

·        Assessing your current situation

·        You and the business plan

·        Getting productivity through people

·        The importance of strategic goal setting

MODULE 7: ESSENTIALS FOR SUCCESS

·        Develop the 5 essentials for success

·        Getting and managing results

·        How to develop proactive management?

·        Benefits and barriers to delegation

·        How, when, and to whom to delegate?

·        Getting it done right

MODULE 8: EFFECTIVE COMMUNICATION

·        What is communication?

·        Three major levels of communication

·        The significance of non-verbal communication

·        Factors that affect your communication

·        Communication chart

·        Effective ways to communicate

·        Brain communication impact

·        Communication cycle

·        Verbal communication

·        Barriers to communication

·        Team communications

·        Delivering clear, concise messages

MODULE 9: EFFECTIVE PRESENTATIONS & DECISION MAKING

·        How to make an effective presentation?

·        9 principles of effective communication

·        Positive visual imaging

·        How to be a good decision maker

·        Improving your ability to make decisions

·        Planning a team meeting

·        Running a team meeting

·        Choosing the right words

·        Communicating in writing

MODULE 10: POWER & INFLUENCE

·        What is personal empowerment?

·        Sources of personal power

·        Developing your mind and attitude

·        Practising appreciation and character influence

·        Mind – think – power

·        Know the impact of teleological thinking

·        The replacement principle

·        Building your power

·        Using your power

·        Building trust and believability: walking your talk

·        10 essential qualities of a top supervisor

·        Planning for your future – developing yourself

·        How to stay motivated?

General Notes

•        All our courses can be Tailor-made to participants' needs

•        The participant must be conversant in English

•        Presentations are well-guided, practical exercises, web-based tutorials, and group work. Our facilitators are experts with more than 10 years of experience.

•        Upon completion of training the participant will be issued with a Foscore development center certificate (FDC-K)

•        Training will be done at the Foscore development center (FDC-K) centers. We also offer inhouse and online training on the client schedule

•        Course duration is flexible and the contents can be modified to fit any number of days.

•        The course fee for onsite training includes facilitation training materials, 2 coffee breaks, a buffet lunch, and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance, and other personal expenses.

•        Accommodation, pickup, freight booking, and Visa processing arrangement, are done on request, at discounted prices.

•        Tablet and Laptops are provided to participants on request as an add-on cost to the training fee.

•        One-year free Consultation and Coaching provided after the course.

•        Register as a group of more than two and enjoy a discount of (10% to 50%)

•        Payment should be done before commence of the training or as agreed by the parties, to the FOSCORE DEVELOPMENT CENTER account, so as to enable us to prepare better for you.

•        For any inquiries reach us at training@fdc-k.org or +254712260031 Website:www.fdc-k.org