Format: Live instructor-led online training via Zoom / Microsoft Teams

Leadership, Communication, and Interpersonal Skills for Managers Course

Introduction

The Leadership, Communication, and Interpersonal Skills for Managers course is crafted for managers who seek to enhance their leadership effectiveness through strategic communication and interpersonal skills. Effective leadership requires more than technical expertise; it demands clear, compelling communication and the ability to inspire and connect with team members. This course emphasizes the development of essential skills in communication, relationship-building, and conflict resolution to create a collaborative and productive work environment. Managers will learn to communicate with clarity, build rapport, and lead with empathy, thus fostering team cohesion and driving success.

Effective communication is crucial in translating organizational goals into actionable tasks. Participants will explore techniques to improve verbal and non-verbal communication, active listening, and giving constructive feedback. They’ll gain insights into managing different personality types and understanding team dynamics to create a supportive and inclusive workplace. The course also covers how to address challenges and manage difficult conversations, providing managers with the tools they need to resolve conflicts diplomatically.

Interpersonal skills are equally vital, as they determine a manager’s ability to connect and inspire. This course will teach participants how to build trust and influence within teams, enabling them to lead by example and encourage cooperation. By focusing on empathy, emotional intelligence, and assertiveness, managers will be better equipped to understand team members' needs, handle stress, and enhance morale. This course includes case studies to offer real-world examples of effective leadership in action.

Whether new to management or seeking to refine skills, this course prepares managers to communicate with impact, lead with confidence, and drive team success. Participants will complete the program with a strong foundation in leadership communication and interpersonal techniques that are essential for building a positive, results-driven team environment.

Course Objectives

1. Understand the role of effective communication in leadership.
2. Enhance verbal and non-verbal communication skills.
3. Develop techniques for active listening and empathy in the workplace.
4. Improve team motivation and engagement through clear communication.
5. Learn strategies to handle difficult conversations and resolve conflicts.
6. Build trust and rapport with team members to foster collaboration.
7. Strengthen emotional intelligence to manage stress and team dynamics.
8. Master giving and receiving constructive feedback.
9. Understand the impact of cultural diversity on communication.
10. Develop assertiveness skills to promote respect and understanding.

Organization Benefits

1. Equip managers with skills to lead teams effectively and enhance productivity.
2. Improve internal communication, leading to fewer misunderstandings.
3. Foster a collaborative and supportive work environment.
4. Increase employee engagement and reduce turnover.
5. Strengthen interpersonal relationships and boost team morale.
6. Enable managers to handle conflicts constructively.
7. Enhance company reputation with skilled, empathetic leaders.
8. Create a culture of feedback and continuous improvement.
9. Improve decision-making processes through effective communication.
10. Support leadership development and succession planning.

Target Participants

• New and experienced managers seeking to improve leadership skills
• Team leaders aiming to enhance communication effectiveness
• HR professionals responsible for leadership training
• Project managers overseeing cross-functional teams
• Supervisors and middle managers in all industries
• Executives seeking to strengthen leadership at all levels
• Professionals transitioning into management roles
• Department heads and divisional managers
• Coordinators managing diverse teams
• Any professional interested in developing leadership and communication skills

Course Outline

Module 1: Foundations of Leadership Communication

1. Understanding leadership communication styles
2. Recognizing the importance of communication in leadership roles
3. Key principles of effective verbal and non-verbal communication
4. Strategies for communicating vision and setting expectations
5. Building credibility through transparent communication
6. Case Study: Communicating organizational change effectively

Module 2: Active Listening and Empathy

1. Techniques for active listening and avoiding misunderstandings
2. Building empathy in leadership for stronger team bonds
3. Identifying and addressing team concerns proactively
4. Encouraging open communication among team members
5. Practicing reflective listening and response techniques
6. Case Study: Using empathy to enhance team cohesion

Module 3: Conflict Resolution and Difficult Conversations

1. Understanding sources of conflict and conflict types
2. Techniques for managing difficult conversations with diplomacy
3. Using assertiveness to handle challenging interactions
4. Developing problem-solving approaches to conflicts
5. Addressing feedback constructively to prevent conflicts
6. Case Study: Resolving conflicts in a multicultural team

Module 4: Building Trust and Influence

1. Establishing credibility and trust within teams
2. Developing an authentic leadership style
3. Enhancing influence through consistent actions
4. Encouraging accountability and ownership
5. Fostering a respectful and inclusive work environment
6. Case Study: Building trust as a new manager in a team

Module 5: Emotional Intelligence in Leadership

1. Understanding the role of emotional intelligence (EQ) in leadership
2. Recognizing and managing one’s emotions for better decision-making
3. Developing empathy to connect with team members
4. Using EQ to manage team dynamics effectively
5. Reducing stress and enhancing well-being in the workplace
6. Case Study: Applying emotional intelligence to resolve team issues

Module 6: Feedback, Assertiveness, and Cultural Sensitivity

1. Techniques for giving and receiving feedback constructively
2. The role of assertiveness in respectful leadership
3. Recognizing the impact of cultural diversity on communication
4. Adapting communication styles for multicultural teams
5. Promoting inclusivity and valuing diverse perspectives
6. Case Study: Navigating cultural sensitivity in feedback delivery

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.