Format: Live instructor-led online training via Zoom / Microsoft Teams

Office ICT Basic Skills Training Course

Course Description:
The Office ICT Basic Skills Training Course is designed to equip participants with essential computer literacy and digital proficiency required for modern office environments. This hands-on course covers key competencies such as Microsoft Office (Word, Excel, PowerPoint, Outlook), internet navigation, email communication, data management, and digital collaboration tools. Participants will gain the practical skills necessary to perform office tasks efficiently, manage digital files, and communicate effectively in today’s technology-driven workplace.

With the growing reliance on technology in all sectors, this course focuses on building foundational ICT skills to improve productivity, data accuracy, and digital communication. Learners will understand how to use office software to create professional documents, spreadsheets, and presentations, while also gaining knowledge on cloud storage, cybersecurity basics, and digital record management. The training integrates real-life office scenarios to enhance problem-solving and digital efficiency.

Participants will also learn how to apply basic data entry, email etiquette, file sharing, and online collaboration techniques using tools like Google Workspace and Microsoft 365. The course is ideal for professionals, administrative assistants, and support staff seeking to improve their ICT competency for greater efficiency and career advancement. By the end of the program, learners will have the confidence and skills to operate effectively in any digital office environment.

Course Objectives

1. Develop a solid foundation in essential computer and office software applications.
2. Understand and effectively use Microsoft Word for document creation and formatting.
3. Gain proficiency in Microsoft Excel for data entry, formulas, and analysis.
4. Create professional presentations using Microsoft PowerPoint.
5. Learn proper email etiquette and manage communications through Outlook or Gmail.
6. Understand cloud computing, data storage, and file-sharing tools.
7. Enhance internet navigation and online research skills.
8. Improve digital collaboration through online platforms like Teams and Google Workspace.
9. Apply cybersecurity best practices for safe digital operations.
10. Strengthen confidence in using ICT tools to improve workplace productivity.

Organizational Benefits

1. Increased efficiency and accuracy in office tasks and reporting.
2. Improved communication and collaboration among employees.
3. Enhanced productivity through effective use of ICT tools.
4. Reduced paper-based workflows with digital record management.
5. Strengthened data management and information sharing processes.
6. Improved staff confidence in using digital systems and office software.
7. Reduced errors in documentation and data handling.
8. Better integration of digital tools for remote or hybrid work environments.
9. Enhanced professional image through standardized digital documentation.
10. Greater adaptability to technological changes in the workplace.

Target Participants

This course is ideal for administrative assistants, office clerks, receptionists, data entry officers, new employees, NGO staff, government officials, teachers, and anyone seeking to enhance their computer and digital literacy skills for professional growth and efficiency.

Course Outline

Module 1: Introduction to ICT and Computer Basics

1. Overview of computer hardware and software
2. Operating systems and file management
3. Understanding storage devices and data organization
4. Using the keyboard, mouse, and desktop navigation
5. Introduction to computer maintenance and troubleshooting
6. Case Study: Transitioning from manual to digital filing in an NGO office

Module 2: Microsoft Word for Office Productivity

1. Creating, formatting, and editing documents
2. Using templates and styles for consistency
3. Inserting tables, images, and charts
4. Page layout and document review tools
5. Mail merge and report generation
6. Case Study: Preparing an official report and company letterhead

Module 3: Microsoft Excel for Data Management

1. Understanding spreadsheets and basic formulas
2. Data entry, sorting, and filtering techniques
3. Creating charts and graphs for data visualization
4. Using functions for basic calculations
5. Conditional formatting and data validation
6. Case Study: Budget tracking and expense reporting for a small organization

Module 4: Microsoft PowerPoint and Presentation Skills

1. Creating and designing professional slides
2. Using transitions, animations, and multimedia
3. Structuring presentations for clarity and impact
4. Collaboration and presentation delivery techniques
5. Integrating PowerPoint with Word and Excel
6. Case Study: Preparing an organizational project presentation

Module 5: Internet and Email Communication

1. Effective use of email platforms (Gmail, Outlook)
2. Email etiquette and professional correspondence
3. Managing contacts, attachments, and folders
4. Internet navigation and online research skills
5. Cloud storage and file sharing (OneDrive, Google Drive)
6. Case Study: Enhancing team communication through digital collaboration tools

Module 6: Digital Collaboration and Cybersecurity Awareness

1. Using Google Workspace and Microsoft Teams
2. Online meeting tools: Zoom, Skype, and Teams
3. Managing shared documents and collaborative editing
4. Understanding cybersecurity threats and safe online practices
5. Data backup, privacy, and protection measures
6. Case Study: Securing organizational data from phishing and malware attacks

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.