Development of Quality Management Systems Course

Development of Quality Management Systems Course


Quality management is an extremely important aspect of organisational operations that help an organisation succeed, develop and grow. Quality management should focus on the customer, stakeholder relationships, leadership of the organisation, etc. It is made up of four components, namely, quality planning, quality assurance, quality control and quality improvement.It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement. You will also be able to acquire the necessary skills to undertake and successfully fulfil the roles and responsibilities of a quality management professional, thus helping you demonstrate sound talent and potential and rapidly grow within your organisation and beyond.



Who should attend?

        Business owners/heads of organizations 


        Quality personnel 

        Quality Analysts

        Laboratory Technician

        Quality Assurance Officers


Course Objective:

        complete knowledge and understanding of what quality management is and what it entails

        the required skills and knowledge to undertake or drive implementation of quality-related processes and systems within the organisation and achieve success therein

        the adequate skill set and capabilities to function at a level of a quality management professional, with greater chances of successfully achieving any related certification

        the necessary understanding and confidence to work with advanced quality tools and techniques to manage quality across the organisation

        awareness and information about international standards of quality, thereby also increasing chances for opportunities in other organisations or industries aligned to these standards

        the confidence and knowledge to train other professionals on quality management practices and processes

        the perspective and required skillset to undertake regular internal audits related to quality to check for adherence to standards and guidelines set

        the confidence, skill set and capabilities to play an important role in enhancing the quality of delivery by an organisation, thereby contributing to its success

 Course content

Module 1 – Quality Management Principles

       Customer focus


       People engagement

       Process approach


       Evidence-based decision making

       Relationship management

Module 2 – Quality Management Components

       Quality planning

       Quality assurance

       Quality control

       Quality improvement

Module 3 – Quality Management Tools

       Cause-and-effect diagrams

       Check sheets

       Control charts


       Pareto charts

       Scatter diagrams


Module 4 – Quality Management Professional Skills

       Communication and interpersonal skills ?     Analytical/Problem-solving abilities

       Planning and project management skills

       Team leading capabilities

       Strategic approach to work

       Change management abilities

Module 5 – Roles and Responsibilities of Quality Management Professionals

       Establish quality procedures and standards

       Review and meet customer requirements

       Ensure processes meet international standards

       Explore ways to increase efficiency

       Set up and maintain controls and documentation processes

       Monitor performance and produce statistical reports

       Check the effectiveness of changes made

       Use relevant quality tools

       Train and manage quality experts

Module 6 – Advantages of Being a Quality Management Professional  

       Professional exposure to various industries

       Learning management strategies and organisational operation

       Increased marketability, value to positioning

       Global opportunities

       Entrepreneurial options

Module 7 – Quality Management Challenges

       Extensive theory

       Extensive documentation

       Extensive rigidity

       Inadequate implication and communication

       Inadequate motivation

       Inadequate attention to customers

Module 8 – Steps to Quality Management System Implementation

       Check practicality to business

       Manage documentation effectively

       Ensure change management for continuous improvement

       Involve staff

       Motivate and communicate with stakeholders

       Check system suitability

       Focus on customer satisfaction

 General Notes

      All our courses can be Tailor-made to participants needs

      The participant must be conversant with English

      Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.

      Upon completion of training the participant will be issued with Foscore development center certificate (FDC-K)

      Training will be done at Foscore development center (FDC-K) center in Nairobi Kenya. We also offer more than five participants training at requested location within Kenya, more than ten participant within east Africa and more than twenty participant all over the world.

      Course duration is flexible and the contents can be modified to fit any number of days.

      The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance and other personal expenses. 

      Accommodation, pickup, freight booking and Visa processing arrangement, are done on request, at discounted prices.

      One year free Consultation and Coaching provided after the course.

      Register as a group of more than two and enjoy discount of (10% to 50%) plus free five hour adventure drive to the National game park, in Nairobi.

      Payment should be done two week before commence of the training, to FOSCORE DEVELOPMENT CENTER account, so as to enable us prepare better for you.

? For any enquiry or +254712260031

Start Date: 13/01/2020
End Date 17/01/2020
Registration for this course has been closed. Please check upcoming course on the right section

Course date, duration and fee

Start Date: 13/01/2020

End Date: 17/01/2020

Duration: 5 Days

Fees: USD 1,000, KES 80,000

Online Cost: USD 600, KES 48,000

Registration for this course has been closed. Please check upcoming course on the section below

Upcoming Courses

Development of Quality Management Systems Course

Software: Case study Relevant ,Materials and Softwares

Fees: USD 1,000, KES 80,000

Online Cost: USD 600, KES 48,000

Start Date: 19/10/2020

End Date 23/10/2020

View Course Content

Download our 2020 course calendar with the list of all course schedule

Our goal is to deliver professional, practical, educational and cultivated training solutions aimed at bettering the performance of individuals and groups within the organization

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